Get Driven Drivers – Knowledge base

Häufig gestellte Fragen

BEFORE THE RIDE

Am I sure of the ride if I apply?

No, you can apply for rides. As soon as you apply for a ride, the customer receives a message that there are drivers available. It is the customer who ultimately chooses who will drive. Do not be discouraged that you are not chosen immediately, we still have a shortage of drivers today.

Can I apply for more than one ride at a time?

Yes, you can apply for as many rides as you want. As soon as you are chosen for a ride, your candidacy for all overlapping rides will be deleted automatically. Please be aware of rides that may be planned via chat at the moment, although 99% of the rides are now being planned via the app.

Can I register for several rides per day?

Yes, however the system requires you to have 3 hours between the end of your ride and the start of your second ride. This does not work in real time, but will in the new app.

Can I unsubscribe from a ride?

You can subscribe and unsubscribe for rides as long as you are not selected yet. As soon as a customer chooses you, you are automatically scheduled and cannot unsubscribe anymore. Suppose you apply the evening before a ride that takes place in the morning, be sure that you might still be chosen. If you want to play it safe, sign out again. Once you are chosen, you can NOT cancel unless you have a legal reason (illness).

How do I know I have been chosen?

You will receive an email (check spam) and a push notification. Your ride will also appear under "planned rides" in the app.

What if I have been chosen?

If you have been chosen for a ride, you can find all the necessary information about this ride in the app.

Address: you see the address where the ride starts, where you have to go during the ride is not always indicated. Start and finish are always the same.
Name customer
Customer number: This is only in case of an emergency. (E.g. when you are late in the morning) and for during the ride. The customer will not be contacted for questions. All info is in the app. (E.g. Do not send again if a costume is really necessary)
Type of car: This is for information purposes, so that you can check at home how the car works. If you don't know the car, check how it works on youtube.
Start and end time: Make sure you are on time and take some margin. The duration is an indication and is flexible.
The rides always end at your starting point. If this is not the case, this will be communicated in advance.

DURING THE RIDE

Is every ride in costume?

Yes, you are expected to be in costume for every ride. Exceptionally, the app will say that casual is sufficient. Then you put on a decent pair of trousers and shirt/pull. It does not look professional once chosen to ask the customer if it is OK to come casual. If you want to do a ride and you don't have a costume available, mention this in advance when you apply.

What in case of illness?

If you get up on the day of your ride and cannot work, please let us know as soon as possible. When cancelling a ride, a doctor's note is required. You send this to administation@getdriven.app
You inform us first, and do not cancel directly with the customer. That way we can look for a replacement before the customer is informed. We do not allow sudden cancellations one hour before the ride. This makes it impossible for us to find a replacement.

What do I do when I arrive at the customer's?

You ring the bell at the customer's door. If the customer does not answer the door, you can call the customer's mobile number. For very early or very late calls it is better to send a text message.

When do I press start?

You only start your ride when you have rung the customer's doorbell. Even if the customer is waiting for a while, the ride can already be started.

What if I forget to press start?

The app works in real time and cannot be reversed afterwards. You let us know as soon as possible. Your hours will be lost, unless this is the first time this has happened. So don't forget to press start!

May I ask the customer to drive off with his car?

No, we are very strict on this. Only if the customer orders you to do something else, this is allowed. If this happens, the customers will track the cars, so use the vehicle for what it is intended for, and respect the traffic rules.

What do I take with me on a trip?

A large part of your working day will consist of waiting. So be prepared for this. Be sure to take your laptop, books, schoolwork, etc. with you.
You will be paid during this waiting period. The idea is that you wait on the spot. Do not forget to provide food, since you cannot drive the client's car while waiting and you do not always know where you will be.
Mobile phone charger
Driving License

What do I do if I have damage?

You inform the customer. If there is damage with an opposite party, collision forms must be filled in. This is very important, especially if you were not at fault. In case of minor own damage, you inform the customer and us via administration@getdriven.app. As from next month, the customer can choose to take out an extra insurance policy with us whereby we cover everything, or as today, whereby we intervene in the franchise. In the latter case, the declaration must be made on the customer's insurance policy with you as the driver.

What about costs made during a ride?

If you incur expenses during a trip, you can enter them in the app at the end. They will then be reimbursed together with your salary. Please note, this concerns costs you make for the customer. (Carwash, coffee, parking, ...).

AFTER THE RIDE

When do I press stop?

You press stop when you are back at the starting location of the customer. If you forget to print, and therefore charge extra hours unknowingly, then print as soon as you realise this and send the customer a text message telling him you made a mistake and the actual number of hours. Then pass on the actual hours via administration@getdriven.app so that we can provide the customer with a correct invoice and you with the correct wage. If extra hours are deliberately charged, we consider this to be an abuse of trust and will terminate the agreement.

What else do I need to do on the app?

Enter your costs in the app
Get the ride signed by the client
If the client cannot/wants to sign, you sign yourself.

Was ist, wenn der Kunde noch keine Bewertung abgegeben hat?

Wenn Sie nach vier Wochen keine Bewertung erhalten haben, werden Sie automatisch mit 4 Sternen ausgezeichnet. Tipp: Bitten Sie den Kunden gleich nach der Fahrt um eine Bewertung.

GENERAL

Where can I go with questions or if something goes wrong?

During office hours: +32 56 19 66 66 or hello@getdriven.app
For questions regarding the planning: planning@getdriven.app
For questions regarding your salary: administration@getdriven.app

When is payment made?

Each calendar month around the 10th of the complete previous month. So 1-30th of September is approximately 10 October.

INCENTIVES

Where can I find the incentives?

You can find the incentives on the profile tab, in the main menu.

How does the points system work?

The points you earn are based on the customer's feedback and the duration of the ride. When the average feedback of a ride is higher than 4/5 you get bonus points. If you score 3 or lower, points are deducted from your total. This means that you can also go below zero. For fleet rides, a fixed score is awarded.

Can I claim more than one incentive?

Incentives can be limited per person, in quantity or in time.

What happens after claiming an incentive?

We will always contact you. We will send you the Tomorrowland tickets and Suitsupply vouchers. In the case of a Trophy car we will plan an appointment and see when it suits best to use it.

Who should I contact to book the Trophy cars?

When you claim a Trophy car incentive, we will contact you.

Can I find an overview of the points I have earned and spent?

Yes, in the overview next to your points, you will find a button to view your history. There you can see all the transactions.

Can I cancel a claimed incentive?

Yes, this is possible as long as it has not yet been processed by Get Driven. In the app you will find a list of all the incentives you have claimed. On the detail page you will find a refund button if possible. When you click on it, you will get your points back.

I don't receive my incentive immediately, how is that possible?

We process incentives manually. In the future, this will be partly automated. Please be patient until we contact you.

DRIVER MANUAL INSTRUCTION

Audi

Q5-Q7: To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel or in the centre console depending on which version it is. The central locking is next to the door handle. The boot can be opened via a button under the armrest near the loudspeaker. To select a driving position, keep your foot on the brake, push the unlock button with your thumb and move the lever to the desired driving position. Screens are touchscreen depending on the version. You can operate the lights at the level of your left knee.
A6-A7: completely identical to Q7

Bentley

Bentayga: to start the car, you have to put the key in the car, press the brake and then press the start button in the centre console. Central locking is at the height of the door handle. The light switch is located on the left knee. To select a driving position, keep your foot on the brake, push the emblem on the gear lever and select the desired driving position. The handbrake is located next to the gear lever. The button to open the boot is under the armrest in the storage area of the door. The screen is touchscreen.
Continental: same as Bentayga

BMW

5-7 Series: To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel. The central locking system is next to the driver's door handle. To open the boot from the inside, press the button just below the loudspeaker on the driver's side. To select a driving mode, press the brake, hold down the 'unlock' button, and move the car to the desired driving mode. To apply the parking brake, press the 'P' button under the gear lever. The screen is touch screen, just like the heat controls. You can control the lights from your left knee. On the 7 Series, there is also a button in the door to control the rear window sunshade.
X5-X7: completely the same as BMW 7. The only difference is that the button to open the boot is on the same level as the window controls.

Jaguar

F-Pace: to start the car the key has to be in the car, press the brake and then press the button in the centre console. The central locking is in the latch as in Mercedes. To choose a driving position, you have to push on the brake and move the car to the desired driving position with the lever in the middle. Next to the gear lever, you also have the hand brake. The boot can be opened with the button at the level of your left knee. The lights are controlled by a lever to the left of the steering wheel. The screen is touch screen.
XF: same as F-pace.

Maserati

Levante: to start the car, you have to put the keys in the car, press the brake and then press the button on the left of the steering wheel. There you also have the control of the lights. Central locking can be found in the door handle. To select a driving position, you push on the brake and choose the desired driving position via the gear lever in the centre console. The handbrake is located in the centre console. The boot can be opened via a button in the ceiling of the car. The screen is touchscreen.
Quattroporte: same as Levante

Mercedes

G-Class: to start the car, the key has to be in the car, you push on the brake, and you press the start button on the right of the steering wheel. The central locking system is above the buttons to adjust the seat position. The boot can be opened via a button under the loudspeaker in the door. The handbrake is located at the level of the left knee. To choose a driving position, you push on the brake and then you choose the desired driving position using the gear lever on the steering wheel. The 'P' button is also located on this lever. In the door, you also have a head to operate the rear window sunshade. The control screen is touchscreen. The lights can be operated from the left side of the steering wheel.
S-Class: In terms of steering, the same as G-Class. Central locking is now in the door handle on the driver's side
V-Class: same as G-Class. To open sliding doors, push the button in the centre console to open the desired sliding door.

Porsche

911 (Carrera & Targa): to start the latest model (992), do not put the key in the ignition. However, turning knob on LEFT side of steering wheel + pressing brake to start car. With previous models, you have to put the key in the ignition. For the rest, everything else is identical to Cayenne except for the boot button. This can be found at the very bottom of the door. To open the boot, pull the button towards you. To fully open the boot, you get out of the car, go to the front of the car (because that's where the engine is) and you have to find a flap centrally under the hood that has already come partially loose. When you have found it, you push it to the side, and you can open the boot completely. Screen is touchscreen
Cayenne: No need to put the key in the ignition. But you do need to turn the dial on the LEFT side of the steering wheel + press the brake to start the car. Next to the start button, there are also controls for the lights. Central locking is on the driver's side door next to the door handle. In the armrest of the door, you will also find the controls for the boot. To put the car in drive or rear, press the brake, hold down the button on the back of the gear lever and choose the desired driving position. To put the car in park, press the 'P' button while standing still. The electronic handbrake is located under the gear lever on the latest models and at the level of your left knee on older models. You activate/deactivate it by pressing the brake and pushing or pulling the button towards you. On the latest model, everything is touch or haptic touch and on the previous models you still must work with buttons.
Macan: same as Cayenne
Panamera: same as Cayenne
Taycan: start button is on the left side of the steering wheel. On the right side of the steering wheel, you have the gearstick lever and the 'P' button. To choose a driving position, you press the brake and put the gearstick in the desired position. The lights are controlled from the cockpit screen on the left of the steering wheel. To charge the Taycan, drive to a charging station. To open the charging ports, press the battery icon on the centre console screen and from there you can choose whether to open the charging port on the left or right. You can also open the charging ports by swiping your finger under an edge next to them. All screens are touchscreen.

Range Rover

Sport: To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel. The central locking system is under the driver's door handle. The boot can be opened with a button at the level of your left knee. To select a driving position, press the brake and then select the desired driving position using the gear lever on the centre console. On Range Rover, there is no 'P' button, but you must set the gear knob to 'P'. The handbrake is in the centre console. Both screens are touch screen. The lights are on the left side of the steering wheel.
Vogue: The same as the Sport, except that there is no gear lever to select a driving position. To select a drive mode, you push on the brake and turn the knob in the centre console to select the desired drive mode.

Rolls-Royce

Ghost: Here the front door opens normally but the back door opens from the middle instead of the back. To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel. The handbrake is also located there. The central gearshift is located in the centre console under the indicator. To select a driving position, keep your foot on the brake and choose the desired driving position with the steering wheel mounted gear lever. Same system as Mercedes. The lights are controlled from the left side of the steering wheel. The trunk can be opened via a button in the ceiling of the car.
Wraith: important when opening and closing the doors! The front doors open along the side of the bonnet, not from the middle like a normal car. Once in the car, do NOT close the door manually. You press the button at the left corner of the side window and the forward one just above the left ventilation. For the rest, same as Ghost.

Tesla

Every model: open the door by opening the latch with your thumb. Tesla cars do not have an on/off button. All control is via the touchscreen. To open doors/trunks from the inside, press the car icon, put the car in P and then press the touchscreen for the desired action.

Volvo

XC90: To start the car the keys have to be in the car, push the brake and turn the button in the central console. The central locking is next to the door handle. Button to open the boot is located at the level of the left knee. To choose a driving position, press the brake and then select the desired driving position using the gear lever in the centre console. The handbrake is located in the centre console under the start button. The lights are controlled by a lever on the left side of the steering wheel. The screen is touchscreen.

GENERAL

WHERE CAN YOU GO WITH QUESTIONS OR WHEN SOMETHING GOES WRONG?

During office hours: +32 56 19 66 66 of hello@getdriven.app
For questions regarding the planning: planning@getdriven.app
Outside of office hours: +32 494 80 60 22