Get Driven Drivers – Knowledge base

FREQUENTLY ASKED QUESTIONS

General

This document is the property of Get Driven BV and may not be copied, duplicated or distributed in any way. This document is intended only for active employees of Get Driven BV. This document belongs to Get Driven’s trade secrets and any infringement will be legally sanctioned. This document complements the legal framework agreement signed between the employee and Get Driven BV. Copyright Get Driven BV 2022.

Contact options

Fleet rides: planning@getdriven.app
All other rides: drivers@getdriven.app
Both sick reports, wrong hours, general questions, incidents,... should be reported via
the above email address.
Incentives: hello@getdriven.app is responsible for the incentive shop.
help@getdriven.app will help you with technical problems.

Email is the only form of communication.

I have a problem with the app.

If you have concrete issues with the app, they should be sent to help@getdriven.app with corresponding documentation: device, software version, and print screens/screen recordings showing exactly what is going wrong. Also, always make sure you have the latest version of the app.

I am unavailable for a long time.

Since we monitor activity monthly, it is appreciated to report non-activity in advance via email at drivers@getdriven.app for regular rides, planning@getdriven.app for fleet rides.

I wish to resign.

This can be done at any time if you do not have a scheduled ride within 72h. Please let us know by mail and then deactivate your account yourself.

I am no longer a student.

If you are no longer a student, the story ends automatically. In principle, this can continue to be done as self-employed, but unfortunately the payroll in Belgium limits us to make this lucrative interesting enough.

I receive an email to increase activity.

We spend a lot of time and money to recruit and train enough drivers. It is very disadvantageous for our organization to have a lot of drivers who are barely active or don't bother to sign up for a ride. If we notice this, you will receive an email with a questionnaire. We then analyze the following period and if it appears that there is no change, the agreement will be terminated. In cases of tremendously low activity, you will be asked to return the tools provided (charger, tie,...)

Incentives

The incentive shop is designed to motivate drivers. A good feedback gets you more points, a bad review makes you lose points. The shop is first
come first serve. In all cases, the driver must still be an employee within Get Driven to redeem his/her points for an incentive, being aware that some incentives have a certain waiting list. If you know you are graduating in September, it is not very wise to claim an incentive at the end of August that you can only receive in November. So you are responsible for claiming your incentives on time. It is also not possible to transfer points to another driver.

If you get 5 stars, your hours are x 2 and converted into points. If you get 1*
or less, your hours x 3 are done in negative. So you can lose a lot of points in the event of poor service.

The extra incentive points you can earn by doing more rides are added to your account every first day of the new month. Sometimes you don't receive immediate feedback from the customer and so you may not receive enough incentive points for that month, since only rides for which you received good feedback (> 3.5 stars) count. If you receive no feedback, 4 stars are automatically awarded after 4 weeks.

Push Notifications

Be sure to turn on your push notifications. If you want to get fewer push notifications, set a filter so you only get push notifications for those filters.

I have a client/assignment for Get Driven.

If you have a client, you can register them via your personal code so that you can claim your bonus. Specific assignments for a particular prospect may
always be reported via hello@getdriven.app. If this results in an assignment, you can also get your bonus (€22.5).

I can refer a driver.

With your referral code, you can also refer a driver. The driver does need to register on the app with your referral code. You get 10% of the points your referred driver earns from driving (incentive system), for life! So if you bring in 5 drivers, you enjoy a lot of extra bonuses without working yourself. Of course, the number of points earned depends on the quality and frequency of the performed hours of your applied driver.

Before The Ride

Do I see all the rides?

When creating your account, you can choose which rides you want to see. If your account is only set to manual, you will therefore only see manual rides. Moreover, you can add additional filters to narrow down rides.

What's the difference between fleet rides & the other rides?

With fleet rides, you initially only need to have your driver's license for 1 year, unlike all other rides where you need to have your license for 2 years. With fleet rides, there is little to no customer contact, the cars are a lot less exclusive and there is little waiting time. Stressful drivers who need to hone their social skills often prefer these rides.

Am I guaranteed a ride if I apply?

No, the customer sees the available drivers and chooses. The reason we let the customer choose is, because the customer provides his own vehicle. We cannot force the customer to schedule a particular driver. Often distance plays a big role. Did you have a good ride? Then the customer can add you to his favorites and see you in a predetermined way. Once the ride is scheduled, the ride disappears among your open applications. Want to be sure of a ride? Then subscribe to rides with the filter "0 candidates available". Then you will be the only option for the client and you will be 95% sure to be chosen.

Can I apply to multiple overlapping rides at the same time?

Yes, you can actually apply for as many rides as you want. The system automatically removes the overlapping rides once you have been selected for a ride. There is also a separate tab where you can find all your open applications.

Can I do multiple rides per day?

Yes, but the system does require that there be at least 3h between the two rides. Suppose a ride is scheduled from 10:00 - 16:00, then you can only apply again for a ride from 19:01. Suppose your 10:00 ride is already done and signed off at 15:30, then you can sign up again for rides that would start at 18:31.

Can I sign out for a ride?

You can always sign out again for a ride on which you have applied yourself. Say you are a candidate for a ride at 06:00 in the morning, but at 22:00 the customer hasn't chosen yet and you don't want to take a risk, it's best to sign out again.

When does the client choose a candidate?

We ask the customer to choose in a timely manner. If the customer creates a ride for within a week, he may well wait a few days. If the ride is for the day after, the customer will choose a driver within a few hours.

How do I know if I have been chosen?

You get an email, a push notification, a push notification 24 hours in advance and a push notification 1 hour in advance. When you open the app you see your planned ride under 'planned rides'. That's why we don't accept "I didn't see that I was chosen". You are a driver in a professional environment, so you are expected to be able to keep track of which rides you are a candidate for.

What if I am chosen?

In addition to the notifications, you also get to see more info about the customer. As of November, you can also chat with the customer. The important thing is that you check the customer's preferences and also look at the type of vehicle. If you have no experience with that type of vehicle, check out a tutorial on youtube or read the driver manual at the bottom of this document. Clients often appreciate it if you send a short message once you are scheduled, confirming that you are their driver. This can also be done via chat.

When will I arrive at the client's house?

If a ride is scheduled at 18:00, the intention is to be able to leave at 18:00. So ideally you should arrive at 17:55.

Is the estimated end hour exact?

One of the great advantages of having a driver is flexibility. So a client is not obliged to stick to the end time although we ask clients not to deviate more than 3h from the end time. However, this is not a contractual commitment. If you hesitate to sign up for a ride where you really have to respect the end time in order to keep your personal schedule, you can note this as a notice in your application.

I can but my availability differs slightly from the client's request.

Suppose the customer (not fleet) requests a ride and you are available, but do not have a suit available, you can sign in with the notice that you are in decent attire, but not in a suit. Suppose the ride is at 6 p.m. and you can be there at 6:15 p.m. at the earliest, you could also possibly sign in with that notice.

Based on what does the customer choose his driver?

In first experiences, customers almost always choose by distance. The closer, the cheaper. If he has a number of good experiences with a particular driver, then quality may take precedence over cost. The choice always remains with the customer.

Can I cancel a scheduled ride?

A scheduled ride can only be canceled by a valid doctor's bill before the ride starts. We expect that if you apply yourself and are chosen, you will take responsibility for prioritizing your assignment. After all, a client is counting on your services. If something unexpected happens a week before the scheduled ride, we can look for a replacement. This needs to be communicated again by email via planning@getdriven.app for fleet rides and all other rides to drivers@getdriven.app for regular rides.

What do I do in case of illness before a scheduled ride?

We as the employer should be the first to be notified and confirm proper receipt of your legal certificate of absence. This will allow us to notify the client in our system and schedule a replacement. Under no circumstances should you cancel the ride before we have been notified or without a valid certificate of absence. In extreme cases (serious illness, injuries,...) that occur at night or within a period outside office hours, you can notify the customer with the following text message:

"Dear customer, due to medical reasons I unfortunately have to cancel the ride. I have informed Get Driven and they are doing their best to still find a replacement. My apologies."

Under no circumstances do you press start for a ride that you will not perform. We will delete the ride. You will notify us at planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides.

What do I do in case of force majeure on the way to a customer?

Suppose you face extreme traffic jam/accident/mechanical breakdown on the way to the customer, it is impossible for us to get replacement on site. In that case, send a text message to the customer first:
"Dear customer, due to xxxxxxx reasons I will not be on time at our appointment. I will do everything possible to still get there on time and will keep you informed. My apologies."
You will notify us at planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides.

May I seek replacement among friendly drivers?

This is allowed, it facilitates our task of finding replacements. If you have found a replacement, please share this with us first if the ride is not due to start within a few hours. Should it be an emergency just a few hours before the ride and you have a replacement within Get Driven, this may be communicated between you and the client.

A customer cancels my ride, do I get paid?

If the ride is cancelled < 1 h before the start, you will be paid 3 h + mileage.

A customer does not answer the door and cannot be reached.

If this occurs, we recommend waiting at least 30 min. Then, if the customer still does not show up, you can leave and press start and immediately after that press stop. That way you will be paid for at least 3h again. You can also email us during business hours so we can help behind the scenes if necessary.

What do I bring to a ride?

You take things with you that you know you can use during the waiting period; a book, laptop, ... In addition, always make sure you have your driver's license and identity card with you. Always make sure your cell phone is charged, ideally with a charger. With an empty cell phone, the customer cannot reach you and you cannot start/stop the ride.

I see several of the same identical rides listed?

We regularly have events where several identical shifts need to be filled. It is important that you apply to all identical shifts so that everyone can be scheduled separately on an assignment. The briefing will be attached to the ride as a PDF. For large events, a team leader is also always assigned and usually a whatsapp group is also created for internal communication on site.

I see a ride listed that includes an overnight stay.

In theory, the customer should create 2 separate trips. In practice, this is not always clear. Suppose an overnight stay is included, it should be paid for by the customer. Your hours stop once you arrive at the hotel. If the customer has not made a 2nd trip he has to create a 2nd trip and select you as driver again. The hours start again the following day when you leave with the car.

I have an accident with my own vehicle/bike on the way to the customer.

Within Get Driven, you have industrial accident insurance. However, personal property damage is not covered under work accidents, both for commuting and while on assignment. However, all physical damage is covered.

Where do I park at the customer's premises?

Usually you can park in the client's driveway or somewhere close by on the street. Avoid paid parking lots.

How to report my presence to the client?

Ring the bell 5 min before the start. For very late or very early rides, it is better to send a text message to announce your attendance.

What do I say to the client?

Customers don't particularly like smalltalk. Upon arrival you introduce yourself, but after that we are not going to start asking questions unless for the comfort of the customer (should the radio be turned down, do I move the seat forward, destination instructions,...). In any case, if the customer does decide to talk, we never talk about other customers and are not going to interfere with customers' conversation in the back seat unless requested.

What attire do I wear?

All non-fleet rides are always in suit by default, even if the customer does not specifically indicate on the app that there should be a suit. If the client indicates that it can be casual, then you can go casual. Remember that you are in a professional environment so we wear neat representative attire with shirt. For fleet, a shirt is not necessary.

How long before the ride can the customer change the starting hour?

The customer can change the starting hour up to two hours before the start of the ride.

During the ride

When do I start the ride on the app?

If a ride is scheduled at 6 p.m., you should start the ride then, even if the customer keeps you waiting. If you are late, you start the ride only once you have taken your seat in the car. Under no circumstances do you start the ride earlier than the scheduled time, even if you are early. If the customer is ready 5 min earlier, and so are you, then of course this is allowed.

What if I started the ride later than anticipated?

We work with a real-time dimona declaration, which makes correcting hours a very time-intensive task. Therefore, you are responsible for starting your ride on time. You get several reminders and you know you are working on a digital platform. If changes need to be made to the hours afterwards, we will charge an administrative fee of €25.

So starting your ride late means free time for the customer. If necessary, set an alarm in your cell phone so you don't forget to start your ride, because forgetting to start = losing money.

You notify us via planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides stating that the ride was started later than scheduled and the exact time. We may need this for fines, insurance, undeclared work,....

I have technical problems that prevent me from starting/stopping.

Suppose you cannot start/stop the ride due to unforeseen problems, please also let us know immediately at planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides. Give us the correct hours and also send a mail to help@getdriven.app about the technical information with what failed. Communicate this also to the customer in the car that he will not receive a bill as planned and that we will handle this. Know that we have far-reaching insights into the app and we can perfectly see the difference between forgetting to start a ride or an effective bug. Sticking forgetting to start a ride on a technical error is considered cheating.

My ride lasted less than 3h.

If your ride lasted less than 3h and you have already pressed stop after 2h, you will automatically be paid for 3h. Also some rides where you only have to take a customer home and are therefore very short, you will be paid for at least 3h.

I stopped the ride later than the effective end time.

Unlike starting the ride late, we do always have to update a ride stopped late. Since the customer gets his settlement based on the start/stop of your app, we cannot possibly overcharge the customer because of your mistake. In this case you have to notify us via planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides with the correct end time. Since the customer will automatically be overcharged due to your mistake, we ask you to send a text/chat to the customer:
"Dear customer,
Unfortunately, I stopped the ride too late. The effective ending time was .....:....... Get Driven has been informed and they will provide you with a correction in the near future. My apologies."
When rides run too long knowingly or without communication to the employer, it is considered cheating resulting in compensation and dismissal.

Does the customer always sign off?

Your job is to get the customer to sign, mandatory. If the customer says he does not have to sign, you can do "forced stop." If the customer is not present on arrival, you automatically do forced stop. Ideally, you then also choose the reason for forced stop.

I incurred expenses for the client.

Costs must be entered during a ride in progress or before stopping a ride. By costs we mean costs incurred for a customer (parking during the ride, tolls, carwash, cigarettes,....). Normally, you should never advance anything for the customer. It is mandatory for tax reasons to attach a receipt to your expenses. If the customer pays you the expenses in cash, you are obviously not allowed to add the expenses as otherwise you will be paid twice.

May I use the customer's car during waiting time?

Our main guideline: NO. You are paid to wait, you are in a customer's vehicle, you are driving on his fuel, you are driving in his good faith. The customer pays for flexibility, so it is absolutely not done to drive somewhere else and get paid for it. The vehicle is never used during waiting time unless it is at the customer's behest. Driving away/joyriding is immediately punished with dismissal as well as you will not be paid for that ride.

Even if the customer says "it will take a few hours, you don't have to wait here" we will continue to wait on site unless the customer orders a specific assignment. The only exception can be when you have known the customer for a very long time and far-reaching trust has been established. This of course always in the context that the customer orders you to do so. Know that a lot of cars are tracked, and we are constantly tracking your location in the app and can therefore see exactly where you are should the need arise.

Is it ok to ask the client if I can go home or somewhere nearby?

Again, this is completely against policy. A lot of clients don't really know how to respond to this and often allow it, with very often the necessary problems afterwards. It is hugely unprofessional to be paid as a private driver and ask if you can go "do something else" with the client's car. If we receive a complaint email from a client as to whether it is normal for the driver to ask to drive somewhere while waiting, this ride is also not paid and dismissal is immediate. Given the volume of the organization, we are extremely strict on this.

An accident/damage occurs to the customer's car

The customer is present and you are at fault.
Very annoying and most likely some embarrassment on the cheeks. When creating a ride, the customer can choose if he wants to take additional insurance. In that case, our insurance will intervene for the first €50,000 of damage. If the damage exceeds €50,000, the customer's insurance will intervene exempt from the first €50,000 that we pay. You complete the collision forms noting:

Policyholder: You fill out both the client's insurance information and ours. Get Driven BV, Nelson Mandelaplein 2, 8500 Kortrijk. 056 19 66 66 and deduction of VAT.
Insurance company: you fill in both the client's details and ours: MS AMLIN, policy FOB31182740. Green card is the client's.
Driver: You fill in your data considering you were at the wheel.

You send this data the same day to planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides with a description of what happened.

The customer is present and you are not at fault.
The damage is for the party at fault, so you fill in all data for the customer. For driver, you fill in your own data.

The customer is absent and you are at fault.
Very annoying and most likely some redness on the cheeks. When creating a ride, the customer can choose if he wants to take an additional insurance. In that case, our insurance will intervene for the first €50,000 of damage. If the damage exceeds €50,000, the customer's insurance will intervene exempt from the first €50,000 that we pay. You complete the collision forms noting:

Policyholder: You fill out both the client's insurance information and ours. Get Driven BV, Nelson Mandelaplein 2, 8500 Kortrijk. 056 19 66 66 and deduction of VAT.
Insurance company: You fill in both the client's details, and ours: MS AMLIN, policy FOB31182740. Green card is the client's.
Driver: You fill in your details considering you were at the wheel.

You notify the client and us. Ideally, you arrange all the paperwork and only then notify the customer. Suppose the car is damaged to the point that the car no longer runs and needs to be towed, you call the customer. In this case, we cannot charge the customer for his ride and this ride will not be paid.

You forward this information the same day to planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides with a description of what happened.

The customer is absent and you are not at fault.
The damage is for the party who was at fault, so you fill in all data for the customer. For driver, you fill in your own details. Ideally, you arrange all the paperwork and only then inform the customer. Suppose the car is damaged to the point that the car no longer runs and needs to be towed, you call the customer. In this case, the other party's insurance company will have to pay for the customer's ride.

You send this data the same day to planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides with a description of what happened.

There is no parking where I drop off the customer.

You drive to the nearest parking lot which, of course, is not paying. Also try to choose a safe place. In cases like this, it is always pleasant to send the following text/chat to the customer:

"Dear customer, I am parked a little further. Feel free to give me a call if I can pick you up at the door.".

I notice while driving that the tank is almost empty.

Even though we are not going to ask smalltalk questions to the customer, this is obviously important. You can communicate this to the customer, and when refueling, it is obviously extra service if you ask the customer if you can refuel.

Do I drive on the client's gps or via waze?

Our impression is that Waze still gives the most efficient route calculation. Very handy is to bring a phone holder that you can plug into the air vent. Of course, it is not a requirement and you can perfectly drive on the vehicle's GPS.

Speed

It remains a legal offense to drive faster than permitted. In principle, only the driver can pay for it. Driving too slowly is often frustrating. Always keep thinking about customer comfort when accelerating, turning, traffic circles and speed bumps.

Doing additional tasks for the client

It is an extra service to do errands for the client if he asks for it: food, dry cleaning, cigarette, picking up friends,... Since this is an assignment at the request of the client, this is allowed. However, always drive quietly when driving alone in the client's car.

Food

If you know you have a shift from 18:00 - 00:00 it is best to provide a meal. As indicated, eating is not an excuse to drive away from the customer's car. If you eat in the car, keep it clean. Emails from clients that food scraps and trash from the driver were found the day after is not done.

Hygiene

You are often in the car for long periods of time and often for long periods of time with the customer in the car. Make sure you are at least freshly washed and have deodorant with you if necessary.

Smoking

As a non-smoker, a smoker's smell in the car is very annoying. If you smoke while waiting, do not do so next to the vehicle and wait about 10 minutes after smoking before getting back in the car. That way you limit carrying the smoke smell with you.

Waiting inside the vehicle

It is not very professional to "lay down" at the back of the car in the customer's seat. If you wait in the car, wait in the driver's seat unless in minivans with entertainment in the back or in groups at events. Also avoid changing the settings of the vehicle while waiting.

We are happy to receive photos from you. Please never take photos while driving or with locations and license plates visible. You may always tag us.

Inappropriate behavior

Suppose a client was aggressive or if something needs to be reported, this can always be done via drivers@getdriven.app

After the ride

You forgot something in the car.

The easiest way is to arrange this directly with the customer. If his number is no longer visible, we will arrange this for you. Report to planning@getdriven.app for fleet rides and drivers@getdriven.app for all events & normal rides.

You got a bad review.

De makkelijkste manier is om dit rechtstreeks met de klant te regelen. Als zijn nummer niet meer zichtbaar is, regelen wij dit voor u. Melden bij planning@getdriven.app voor vlootritten en drivers@getdriven.app voor alle evenementen & normale ritten.

I still haven't received a review after a week.

We encourage you to ask the customer at the end to give you a good score. If there is feedback, you get it right away and can already take it into the next ride. If the customer has not given a score after 1 month, you will automatically get a 4. The customer is required to rate the previous ride in order to continue in the app in the future.

Tips

Tips are often given and they are 100% for the drivers.

Tab Title

The customer can add you as a favorite which will put you on his screen first among the available candidates. There is certainly no shame in also communicating this as part of the feedback to the customer that you would love to drive for him again and he can add you to his favorites.

payout

The first working day of the month (may be a weekend in between) we check the export of all trips and correct all mistakes. This is forwarded to the social secretary who usually take 3 days to process this. The deposit can be 2 days in transit, so conservatively you can expect your pay by the 10th of the month at the latest. Usually this is earlier. If there is a holiday in between, it may possibly take a little longer.

My salary is not correct

Please provide us with a summary for this at administration@getdriven.app with the details.
As a side note, it comes across very sympathetically that drivers report their "too much" as well. We have had drivers who got over €500 too much and reported nothing, but for a €5 shortfall report it.

If the pay is incorrect due to an oversight on the part of the driver, a €15 administration fee will be charged.

The customer contacts me directly.

Many customers send to their favorite driver if he/she is available that day. Then the ride should come up on the platform. Contractually you must notify us if undeclared work is proposed. For both client and driver, undeclared work is heavily sanctioned and carries a lot of risk.

INCENTIVES

Where can I find the incentives?

You can find the incentives on the profile tab, in the main menu.

How does the points system work?

The points you earn are based on the customer's feedback and the duration of the ride. When the average feedback of a ride is higher than 4/5 you get bonus points. If you score 3 or lower, points are deducted from your total. This means that you can also go below zero. For fleet rides, a fixed score is awarded.

Can I claim more than one incentive?

Incentives can be limited per person, in quantity or in time.

What happens after claiming an incentive?

We will always contact you. We will send you the Tomorrowland tickets and Suitsupply vouchers. In the case of a Trophy car we will plan an appointment and see when it suits best to use it.

Who should I contact to book the Trophy cars?

When you claim a Trophy car incentive, we will contact you.

Can I find an overview of the points I have earned and spent?

Yes, in the overview next to your points, you will find a button to view your history. There you can see all the transactions.

Can I cancel a claimed incentive?

Yes, this is possible as long as it has not yet been processed by Get Driven. In the app you will find a list of all the incentives you have claimed. On the detail page you will find a refund button if possible. When you click on it, you will get your points back.

I don't receive my incentive immediately, how is that possible?

We process incentives manually. In the future, this will be partly automated. Please be patient until we contact you.

DRIVER MANUAL INSTRUCTION

Audi

Q5-Q7: To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel or in the centre console depending on which version it is. The central locking is next to the door handle. The boot can be opened via a button under the armrest near the loudspeaker. To select a driving position, keep your foot on the brake, push the unlock button with your thumb and move the lever to the desired driving position. Screens are touchscreen depending on the version. You can operate the lights at the level of your left knee.
A6-A7: completely identical to Q7

Bentley

Bentayga: to start the car, you have to put the key in the car, press the brake and then press the start button in the centre console. Central locking is at the height of the door handle. The light switch is located on the left knee. To select a driving position, keep your foot on the brake, push the emblem on the gear lever and select the desired driving position. The handbrake is located next to the gear lever. The button to open the boot is under the armrest in the storage area of the door. The screen is touchscreen.
Continental: same as Bentayga

BMW

5-7 Series: To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel. The central locking system is next to the driver's door handle. To open the boot from the inside, press the button just below the loudspeaker on the driver's side. To select a driving mode, press the brake, hold down the 'unlock' button, and move the car to the desired driving mode. To apply the parking brake, press the 'P' button under the gear lever. The screen is touch screen, just like the heat controls. You can control the lights from your left knee. On the 7 Series, there is also a button in the door to control the rear window sunshade.
X5-X7: completely the same as BMW 7. The only difference is that the button to open the boot is on the same level as the window controls.

Jaguar

F-Pace: to start the car the key has to be in the car, press the brake and then press the button in the centre console. The central locking is in the latch as in Mercedes. To choose a driving position, you have to push on the brake and move the car to the desired driving position with the lever in the middle. Next to the gear lever, you also have the hand brake. The boot can be opened with the button at the level of your left knee. The lights are controlled by a lever to the left of the steering wheel. The screen is touch screen.
XF: same as F-pace.

Maserati

Levante: to start the car, you have to put the keys in the car, press the brake and then press the button on the left of the steering wheel. There you also have the control of the lights. Central locking can be found in the door handle. To select a driving position, you push on the brake and choose the desired driving position via the gear lever in the centre console. The handbrake is located in the centre console. The boot can be opened via a button in the ceiling of the car. The screen is touchscreen.
Quattroporte: same as Levante

Mercedes

G-Class: to start the car, the key has to be in the car, you push on the brake, and you press the start button on the right of the steering wheel. The central locking system is above the buttons to adjust the seat position. The boot can be opened via a button under the loudspeaker in the door. The handbrake is located at the level of the left knee. To choose a driving position, you push on the brake and then you choose the desired driving position using the gear lever on the steering wheel. The 'P' button is also located on this lever. In the door, you also have a head to operate the rear window sunshade. The control screen is touchscreen. The lights can be operated from the left side of the steering wheel.
S-Class: In terms of steering, the same as G-Class. Central locking is now in the door handle on the driver's side
V-Class: same as G-Class. To open sliding doors, push the button in the centre console to open the desired sliding door.

Porsche

911 (Carrera & Targa): to start the latest model (992), do not put the key in the ignition. However, turning knob on LEFT side of steering wheel + pressing brake to start car. With previous models, you have to put the key in the ignition. For the rest, everything else is identical to Cayenne except for the boot button. This can be found at the very bottom of the door. To open the boot, pull the button towards you. To fully open the boot, you get out of the car, go to the front of the car (because that's where the engine is) and you have to find a flap centrally under the hood that has already come partially loose. When you have found it, you push it to the side, and you can open the boot completely. Screen is touchscreen
Cayenne: No need to put the key in the ignition. But you do need to turn the dial on the LEFT side of the steering wheel + press the brake to start the car. Next to the start button, there are also controls for the lights. Central locking is on the driver's side door next to the door handle. In the armrest of the door, you will also find the controls for the boot. To put the car in drive or rear, press the brake, hold down the button on the back of the gear lever and choose the desired driving position. To put the car in park, press the 'P' button while standing still. The electronic handbrake is located under the gear lever on the latest models and at the level of your left knee on older models. You activate/deactivate it by pressing the brake and pushing or pulling the button towards you. On the latest model, everything is touch or haptic touch and on the previous models you still must work with buttons.
Macan: same as Cayenne
Panamera: same as Cayenne
Taycan: start button is on the left side of the steering wheel. On the right side of the steering wheel, you have the gearstick lever and the 'P' button. To choose a driving position, you press the brake and put the gearstick in the desired position. The lights are controlled from the cockpit screen on the left of the steering wheel. To charge the Taycan, drive to a charging station. To open the charging ports, press the battery icon on the centre console screen and from there you can choose whether to open the charging port on the left or right. You can also open the charging ports by swiping your finger under an edge next to them. All screens are touchscreen.

Range Rover

Sport: To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel. The central locking system is under the driver's door handle. The boot can be opened with a button at the level of your left knee. To select a driving position, press the brake and then select the desired driving position using the gear lever on the centre console. On Range Rover, there is no 'P' button, but you must set the gear knob to 'P'. The handbrake is in the centre console. Both screens are touch screen. The lights are on the left side of the steering wheel.
Vogue: The same as the Sport, except that there is no gear lever to select a driving position. To select a drive mode, you push on the brake and turn the knob in the centre console to select the desired drive mode.

Rolls-Royce

Ghost: Here the front door opens normally but the back door opens from the middle instead of the back. To start the car, the key must be in the car, press the brake and then press the start button on the right of the steering wheel. The handbrake is also located there. The central gearshift is located in the centre console under the indicator. To select a driving position, keep your foot on the brake and choose the desired driving position with the steering wheel mounted gear lever. Same system as Mercedes. The lights are controlled from the left side of the steering wheel. The trunk can be opened via a button in the ceiling of the car.
Wraith: important when opening and closing the doors! The front doors open along the side of the bonnet, not from the middle like a normal car. Once in the car, do NOT close the door manually. You press the button at the left corner of the side window and the forward one just above the left ventilation. For the rest, same as Ghost.

Tesla

Every model: open the door by opening the latch with your thumb. Tesla cars do not have an on/off button. All control is via the touchscreen. To open doors/trunks from the inside, press the car icon, put the car in P and then press the touchscreen for the desired action.

Volvo

XC90: To start the car the keys have to be in the car, push the brake and turn the button in the central console. The central locking is next to the door handle. Button to open the boot is located at the level of the left knee. To choose a driving position, press the brake and then select the desired driving position using the gear lever in the centre console. The handbrake is located in the centre console under the start button. The lights are controlled by a lever on the left side of the steering wheel. The screen is touchscreen.